Support
Contact us
Email [email protected]. A real person reads every message. Tell us what you were trying to do and what happened, and include the email address you use to sign in to DoorVault so we can find your account. Never send your password.
How to delete your account
You can delete your account yourself, in the app or on the website. Deleting erases your account and everything in it right away, and it cannot be undone.
In the Knox Pocket app
- Open Settings.
- Under Account and privacy, tap Delete account.
- Confirm it is you. The app asks for Face ID where your phone supports it, or your DoorVault password. If you sign in with Apple, Google or a passkey, you sign in with that again.
- Tap Delete my account, then confirm.
On the website
- Sign in at app.doorvault.app.
- Open Settings, then choose Delete account.
- Type the confirmation words shown, then confirm it is you. If your account has a password, enter it. If you sign in with Apple or Google, sign in again with the same one.
What gets deleted
- Your homes, loans, rent and every transaction.
- Every document you added.
- Your reports, notes and conversations with Knox.
- Your sign-in and every device signed in to it.
We keep one short note in our security log that an account was deleted. It does not say who.
What happens to your plan
If you are the only person in your household, deleting ends your paid plan right away and nothing is refunded. If other people share your household, they keep the plan and you simply leave it.
If the same login also runs a DoorVault Pro property manager plan that is still billed, we cannot delete it from the app. Email [email protected] from the address on that account and we will close both plans for you.
If you cannot sign in
Email [email protected] from the address on the account and we will delete it for you after confirming it is yours.
More
Read how we handle your information in the Privacy Policy, and the rules for using DoorVault in the Terms of Service.