Terms of Service

Effective Date: July 13, 2026

Service

DoorVault is a web-based real estate asset management platform for rental property investors. It helps users organize property records, track financial activity, store documents, generate reports, and analyze portfolio performance. DoorVault is not a law firm, tax preparer, lender, broker, property manager, or financial adviser.

Accounts

You are responsible for your account credentials and all activity under your account. You must provide accurate information and keep it current. Tell us promptly if you believe your account has been accessed without authorization.

Service and Account Emails

By creating or using an account, you authorize DoorVault to send functional emails needed or important for the Service. These may include verification, password, security, billing, subscription, product-critical notices, portfolio notifications, Knox alerts, document alerts, household invitations, professional invitations, and related account notices. These service emails are separate from marketing and newsletter emails. Marketing and newsletter emails are separate from service emails and can be unsubscribed from at any time.

Acceptable Use

• Do not use DoorVault for unlawful, harmful, deceptive, or abusive activity.
• Do not attempt to access systems, accounts, or data that are not yours.
• Do not interfere with service performance, security, or integrity.
• Do not upload malware, harmful code, or content that violates others' rights.
• Do not resell or redistribute access without written permission.

Your Data

You retain ownership of data you enter into DoorVault. We access and process it to provide, secure, maintain, and improve the Service. You may export or delete data where the Service provides those controls, subject to retention needed for legal, security, billing, or fraud-prevention reasons.

Billing

DoorVault offers a free tier and paid plans. Above the free allowance, additional properties are billed per property (per door) each month, and prepaid plans cap that per property price. Paid plans are billed monthly or annually based on your selection. New paid accounts begin with a 30 day free trial that requires no payment card; you are not charged during the trial. Prices may change with notice. You may cancel at any time, and cancellation takes effect at the end of the current billing period. If a payment fails, we may pause paid features until the balance is resolved; your data remains accessible and exportable.

No Refunds. All Sales Final.

All sales are final. To the maximum extent permitted by law, all charges are non refundable, including subscription charges (monthly and annual) and per property (per door) charges, and no refunds or credits are provided for partial billing periods, unused time, downgrades, or properties you stop watching mid period. The 30 day free trial, which requires no payment card, is provided so you can evaluate the Service in full before you pay; because you decide to pay only after that trial, subscription and per property charges are final once made. You may cancel at any time to stop future charges, and you keep full access to your data in every account state. When you start a paid plan, you acknowledge and accept this no refund policy, and we record that acknowledgment for our records. This section does not limit any rights that cannot be waived under applicable law.

Disclaimers

DoorVault is provided as is and as available. Outputs, reports, calculations, AI summaries, and alerts are informational and should be reviewed by you and qualified professionals before filing taxes, making investments, taking legal action, or making financial decisions.

Limitation of Liability

To the maximum extent permitted by law, DoorVault and its owners, officers, employees, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim related to the Service will not exceed the amount you paid DoorVault in the twelve months before the claim.

Termination

You may terminate your account at any time. We may suspend or terminate accounts that violate these terms, create security risk, create legal risk, or harm the Service or other users.

Governing Law

These terms are governed by the laws of Florida, United States, without regard to conflict of law rules.

Contact

Questions can be sent to [email protected].